Terms of service

Terms of Service

Last Updated: June 15, 2026

Welcome to MOOM.

These Terms of Service ("Terms") govern your access to and use of the MOOM website, products, services, and related offerings. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. General Conditions

By using this website, you represent that you are at least the age of majority in your state or province of residence or have obtained the consent of a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or terminate access to our website at our sole discretion, including in cases involving suspected fraud, misuse, or violations of these Terms.

2. Product Information & Availability

We strive to present all products, descriptions, dimensions, finishes, and imagery as accurately as possible.

However:

  • Product colors may vary depending on screen settings and lighting conditions.

  • Natural materials such as wood, stone, marble, rattan, leather, and handcrafted finishes may contain unique variations in color, texture, grain, or pattern.

  • Product availability is subject to change without notice.

  • We reserve the right to discontinue products at any time.

Such variations are considered part of the character and craftsmanship of the product and are not regarded as defects.

3. Pricing & Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

MOOM reserves the right to modify pricing, product offerings, promotions, and specifications at any time without prior notice.

Payment must be received and authorized before an order is processed. We accept approved payment methods available through our Shopify checkout platform.

In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.

4. Order Acceptance

Receipt of an order confirmation email does not constitute acceptance of an order.

We reserve the right to:

  • Limit quantities purchased

  • Refuse or cancel orders

  • Verify payment information

  • Request additional information before processing an order

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

5. Shipping & Delivery

Estimated delivery dates are provided as a courtesy and are not guaranteed.

Delivery timelines may vary due to:

  • Manufacturer lead times

  • Carrier delays

  • Weather conditions

  • Supply chain disruptions

  • Circumstances beyond our reasonable control

Ownership and risk of loss transfer to the customer upon delivery to the designated shipping carrier or delivery service.

Customers are responsible for ensuring that delivery locations can accommodate purchased items, including furniture and oversized pieces.

6. Inspection Upon Delivery

Customers are encouraged to inspect all shipments immediately upon receipt.

If an item arrives damaged, defective, or incorrect, notification must be submitted within 48 hours of delivery along with photographs of:

  • The product

  • Packaging materials

  • Shipping labels

  • Any visible damage

Failure to report issues within this timeframe may affect our ability to assist with claims or replacements.

7. Returns & Refunds

Our Return Policy forms part of these Terms of Service.

Return eligibility, timelines, exclusions, and refund procedures are outlined in our Return Policy available on our website.

Certain products may be non-returnable, including but not limited to:

  • Custom or made-to-order merchandise

  • Special orders

  • Final sale items

  • Gift cards

  • Clearance merchandise

Approved refunds will be issued to the original payment method.

8. Intellectual Property

All content appearing on this website, including but not limited to:

  • Logos

  • Brand names

  • Product photography

  • Graphics

  • Text

  • Design elements

  • Website layout

  • Marketing materials

is the property of MOOM and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with website functionality or security

  • Attempt unauthorized access to systems or data

  • Upload malicious software or harmful code

  • Use automated methods to collect information from the website

  • Infringe upon the rights of MOOM or third parties

Violation of these Terms may result in termination of access to our website and services.

10. Third-Party Services

Our website may contain links to third-party websites, platforms, or services.

MOOM is not responsible for:

  • Third-party content

  • Privacy practices

  • Product offerings

  • Terms or policies of external websites

Your interactions with third-party services are governed by their respective terms and policies.

11. Disclaimer of Warranties

To the fullest extent permitted by law, MOOM provides its website and services on an "as is" and "as available" basis.

We make no guarantees regarding:

  • Uninterrupted website availability

  • Error-free operation

  • Complete accuracy of content

  • Compatibility with all devices or browsers

Except where prohibited by law, all warranties, express or implied, are disclaimed.

12. Limitation of Liability

To the maximum extent permitted by law, MOOM shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Purchase or use of products

  • Delays in delivery

  • Website interruptions

  • Loss of data

  • Loss of profits or business opportunities

In no event shall MOOM's total liability exceed the amount paid by the customer for the product or service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless MOOM, its owners, employees, affiliates, contractors, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located within Florida.

16. Changes to These Terms

We reserve the right to update, modify, or replace any portion of these Terms at any time.

Changes will become effective immediately upon posting to this website. Continued use of the website following updates constitutes acceptance of the revised Terms.

17. Contact Information

Questions regarding these Terms of Service may be directed to:

MOOM Market, LLC

Email: hello@moommarket.com

We appreciate your trust in MOOM and thank you for welcoming our pieces into your home.