FAQ

Welcome to MOOM

We believe that creating a home should feel effortless. Below, you'll find answers to some of our most frequently asked questions. If you need additional assistance, our team is always happy to help.

Orders & Purchasing

Can I modify or cancel my order after it has been placed?

We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us promptly at [Insert Email Address]. While we cannot guarantee modifications once an order has been processed, we will do our best to accommodate your request.

Will I receive an order confirmation?

Yes. Once your purchase is complete, you will receive an order confirmation email containing the details of your order. If you do not receive this email, please check your spam folder or contact us for assistance.

Can I use multiple discount codes on one order?

Only one promotional code may be applied per order unless otherwise stated.

Shipping & Delivery

Where does MOOM ship?

We currently ship throughout the United States. If you are interested in international shipping, please contact us and we will be happy to explore available options.

How long will it take to receive my order?

Shipping times vary depending on the item purchased.

  • In-stock decor and smaller accessories typically ship within 3 to 7 business days.

  • Furniture and oversized items may require additional processing and transit time.

  • Custom, made-to-order, or special-order pieces will have estimated lead times noted on the product page.

Once your order ships, you will receive tracking information via email.

How much does shipping cost?

Shipping costs are calculated at checkout based on the size of your order, destination, and delivery method selected.

Do you offer white glove delivery?

Select furniture pieces may qualify for white glove delivery services. If available, this option will be presented at checkout or noted within the product listing.

What should I do if my package arrives damaged?

Please inspect your order upon delivery. If your item arrives damaged, contact us within 48 hours of receipt and include photographs of the product, packaging, and shipping label so we can assist you promptly.

Returns & Exchanges

What is your return policy?

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Certain items, including custom orders, final sale merchandise, and select furniture pieces, may not be eligible for return.

How do I initiate a return?

Please contact us at hello@moommarket.com with your order number and reason for return. Our team will guide you through the next steps.

When will I receive my refund?

Approved refunds are issued to the original form of payment once returned merchandise has been received and inspected. Please allow 5 to 10 business days for processing.

Are return shipping costs covered?

Unless an item arrives damaged or incorrect, return shipping costs are the responsibility of the customer.

Furniture & Product Information

Are your furniture pieces assembled?

Assembly requirements vary by product. Any assembly details and instructions will be listed on the individual product page.

Will the item look exactly like the photos online?

We strive to represent our products as accurately as possible. However, variations in natural materials, handcrafted details, wood grain, stone veining, and screen settings may result in slight differences in color, texture, and appearance.

We believe these nuances are part of what makes each piece uniquely beautiful.

Are your products made from natural materials?

Many of our collections feature natural materials such as wood, marble, rattan, linen, leather, and handcrafted finishes. These materials may display subtle variations that are considered part of their character rather than imperfections.

Can I request additional product information?

Absolutely. If you would like additional photographs, dimensions, finish details, or styling guidance, please contact our team.

Trade & Design Services

Do you work with interior designers and trade professionals?

Yes. We welcome partnerships with interior designers, decorators, architects, and industry professionals. Please contact us to learn more about our trade opportunities and available benefits.

Do you offer design assistance?

We are happy to provide product recommendations and styling guidance through MOOM Interiors to help you create a home that feels thoughtfully curated and uniquely yours.

Gifting

Can I send an item as a gift?

Yes. Many of our pieces make beautiful gifts. If you are shipping directly to the recipient, you may enter their delivery address at checkout.

Do you offer gift wrapping?

Gift wrapping availability may vary by product and season. Please contact us prior to placing your order if you have a special request.

Payment & Security

What payment methods do you accept?

We accept major credit cards, Shop Pay, and other payment methods offered through Shopify at checkout.

Is my payment information secure?

Yes. Transactions are processed using secure, encrypted payment technology through trusted third-party payment providers. MOOM does not store complete payment card information on our servers.

Contact Us

How can I get in touch?

We would love to hear from you.

Email: hello@moommarket.com

For all inquiries, please allow 1 to 2 business days for a response.

Thank you for choosing MOOM.

We believe the most meaningful spaces are layered slowly, lived in fully, and designed with intention (and a splash of fun). Whether you're selecting a statement piece or finding the finishing touch, we're honored to be part of your home.