Shipping policy

Shipping Policy

Last Updated: June 15, 2026

At MOOM, we understand that every order represents an important addition to your home. We are committed to delivering your pieces with care and transparency throughout the shipping process.

Please review the information below regarding order processing, delivery timelines, and shipping procedures.

Order Processing

Most in-stock orders are processed within 3-7 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Please note that processing times may be extended during holidays, promotions, product launches, or periods of high order volume.

Shipping Methods

Shipping methods vary based on the size, weight, and destination of your order.

Parcel Shipping

Smaller items such as decor, tabletop accessories, candles, textiles, and select lighting pieces are typically shipped via standard parcel carriers.

Freight Delivery

Larger furniture, oversized mirrors, rugs, and select lighting items may require freight transportation.

Freight deliveries may include:

  • Threshold Delivery

  • Room-of-Choice Delivery

  • White Glove Delivery (when available)

Delivery options will vary by product and destination.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product dimensions and weight

  • Delivery destination

  • Shipping method selected

  • Carrier rates

Any applicable shipping fees will be displayed before your purchase is completed.

Furniture & Oversized Item Deliveries

Many furniture pieces are shipped directly from our trusted manufacturing and fulfillment partners.

Estimated delivery windows vary by product and may range from:

  • 3-5 weeks for in-stock furniture

  • 6-12 weeks for special order or made-to-order items

Lead times displayed on product pages are estimates and may occasionally change due to production schedules, weather events, freight carrier delays, or supply chain disruptions.

Our team will communicate significant delays whenever possible.

White Glove Delivery

Select furniture items may qualify for White Glove Delivery service.

When available, White Glove Delivery may include:

  • Scheduled delivery appointment

  • Delivery inside the home

  • Placement in the room of choice

  • Packaging removal

Assembly services may vary depending on the carrier and product.

Availability and pricing will be noted at checkout when applicable.

Shipping Destinations

MOOM currently ships throughout the continental United States.

For shipments to:

  • Alaska

  • Hawaii

  • U.S. Territories

  • International destinations

please contact us prior to placing your order so we can review available shipping options.

Tracking Your Order

Once your order has shipped, tracking information will be emailed to the address provided at checkout.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

Delivery Delays

While we strive to meet all estimated delivery dates, delays may occasionally occur due to circumstances outside of our control, including:

  • Weather conditions

  • Freight carrier delays

  • Supply chain interruptions

  • Customs processing

  • High seasonal shipping volumes

MOOM is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

Inspecting Your Delivery

We encourage customers to carefully inspect all deliveries immediately upon receipt.

For furniture and freight shipments, please inspect the packaging and product before signing delivery documents whenever possible.

If your order arrives with visible damage:

  1. Take photographs of the product and packaging.

  2. Note any damage on the carrier's delivery receipt.

  3. Contact us within 48 hours of delivery.

Prompt reporting allows us to work quickly toward a resolution.

Damaged, Lost, or Missing Items

If your order arrives damaged, contains missing items, or appears lost in transit, please contact us at:

Email: hello@moommarket.com

Please include:

  • Order number

  • Photographs (if applicable)

  • Description of the issue

Our team will review the claim and assist with replacement, repair, or resolution options where appropriate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

MOOM is not responsible for delays, additional fees, or lost shipments resulting from incorrect or incomplete shipping addresses.

If you notice an error in your shipping information, please contact us as soon as possible.

Refused Deliveries

Refused shipments that are not the result of carrier damage or MOOM error may be subject to:

  • Return shipping charges

  • Freight return fees

  • Restocking fees, when applicable

Any applicable charges will be deducted from the refund amount.

Questions?

If you have questions regarding shipping, delivery timelines, or freight services, we are happy to assist.

MOOM Market, LLC

Email: hello@moommarket.com

Thank you for welcoming MOOM into your home. We are committed to delivering thoughtfully curated pieces with the same care and attention that inspired them.